Firmware updates firewall cluster from 25-09-2025 22:00 CEST to 25-09-2025 22:00 CEST

We want to inform you that the planned maintenance has been postponed due to other priorities, including ongoing networking (DDoS) challenges. Ensuring stability and availability is our top priority at this time.

We will share a new maintenance schedule as soon as possible and will keep you updated here.

Thank you for your understanding.

Description: We will be performing firmware updates to our redundant firewall cluster as part of our routine maintenance. The upgrade will be performed in a rolling fashion to maintain service availability throughout the maintenance period.

Impact: During this maintenance window, we will be upgrading our redundant datacenter firewalls on the shared customer platform in datacenters Nieuwkuijk and Waalwijk. Due to our redundant architecture, we expect minimal to no service disruption. However, customers
may experience:

• Brief moments of increased latency (< 1 second) during failover transitions
• Possible packet loss during failover

Not Affected: Customers utilizing their own dedicated firewall infrastructure within our datacenter will not be impacted by this maintenance.

Maintenance Window: September 25th 22:00 - 23:30

What You Need to Do: No action is required from customers. Our engineering team will monitor all systems throughout the maintenance window. In case of any questions please contact our network operations center or your service manager.